VIEWX PRIVACY POLICY PRO
Last Updated: March 9, 2026
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1. INTRODUCTION
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ViewX ("ViewX", "we", "us", or "our") respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you:
- visit the ViewX website;
- contact us for support, sales, partnership, or other inquiries;
- use ViewX products, software, services, demos, newsletters, or online content; or
- otherwise interact with us online or offline in connection with our business.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
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2. SCOPE OF THIS POLICY
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This Privacy Policy applies to personal information collected through:
- our website;
- email communications;
- contact forms;
- customer support interactions;
- product registration or service requests;
- marketing and promotional activities; and
- other related ViewX business operations.
This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our website or used together with our products, unless otherwise expressly stated.
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3. INFORMATION WE COLLECT
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We may collect the following categories of information.
3.1 Information You Provide to Us
You may voluntarily provide information including:
- full name;
- email address;
- phone number;
- company or organization name;
- job title;
- country or region;
- shipping or billing-related information, if applicable;
- content of messages, inquiries, or attachments you send to us;
- information submitted through support requests, contact forms, demo requests, surveys, or newsletters.
3.2 Information Collected Automatically
When you access our website, we may automatically collect certain technical and usage information, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- language settings;
- pages viewed;
- date and time of visit;
- referring URL;
- clickstream and interaction data;
- approximate geographic information derived from IP address.
3.3 Cookies and Similar Technologies
We may use cookies, log files, web beacons, pixels, local storage, and similar technologies to collect information about how users interact with our website and communications.
3.4 Product, Device, and Service Information
If you use or inquire about ViewX products or software, we may collect limited information relevant to product support, deployment, compatibility, diagnostics, or licensing, such as:
- product model;
- software version;
- firmware version;
- device identifiers;
- error logs;
- technical environment information;
- activation or licensing-related information.
3.5 Communications Data
If you communicate with us by email or other channels, we may retain records of those communications, including contact information, correspondence history, and any follow-up actions.
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4. SPECIAL NOTE REGARDING CAMERA, EYE-TRACKING, AND AI-RELATED DATA
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Certain ViewX products, prototypes, demonstrations, or software features may involve technologies such as cameras, eye-tracking, spatial display optimization, or AI-based image processing.
Where applicable:
- such data is used only for product functionality, testing, support, performance optimization, demonstration, or related legitimate business purposes;
- ViewX does not use biometric identification data for the purpose of uniquely identifying an individual unless explicitly stated otherwise;
- unless expressly stated in a separate agreement, we do not intentionally collect or store raw camera or eye-tracking data longer than necessary for the relevant purpose;
- where local law requires, we will obtain consent or provide additional notices before collecting or processing such data.
If a particular ViewX product, SDK, demo system, or enterprise deployment involves more specific handling of camera, eye-tracking, image, or AI-related data, additional product-specific terms or notices may apply.
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5. HOW WE USE INFORMATION
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We may use collected information for purposes including:
- operating, maintaining, and improving our website, products, and services;
- responding to inquiries, requests, or customer support tickets;
- processing business communications and partnership discussions;
- providing product information, documentation, updates, or service notices;
- troubleshooting technical issues and improving compatibility, performance, reliability, and security;
- administering accounts, subscriptions, registrations, or licensing arrangements;
- understanding website usage and user preferences;
- conducting analytics, internal research, testing, and service development;
- complying with applicable laws, regulations, legal processes, and industry obligations;
- protecting our rights, property, systems, users, and business operations;
- sending marketing communications where permitted by law.
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6. LEGAL BASIS FOR PROCESSING
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Where applicable under laws such as the GDPR, we process personal information on one or more of the following legal bases:
- your consent;
- performance of a contract or pre-contractual steps requested by you;
- compliance with legal obligations;
- our legitimate interests, such as operating our business, improving our products and website, securing our systems, responding to inquiries, and preventing misuse;
- other lawful bases permitted by applicable law.
Where processing is based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.
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7. HOW WE SHARE INFORMATION
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We do not sell your personal information.
We may disclose personal information in the following limited circumstances:
- to service providers, contractors, or partners who assist with hosting, analytics, communications, customer support, IT operations, logistics, or business administration;
- to professional advisers such as lawyers, auditors, insurers, or accountants where necessary;
- to authorities, regulators, courts, or law enforcement if required by law, legal process, or to protect legal rights;
- in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction;
- with your consent or at your direction.
Any such sharing will be subject to appropriate confidentiality, security, and legal safeguards where required.
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8. COOKIES AND TRACKING TECHNOLOGIES
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We may use cookies and similar technologies for the following purposes:
- essential website operation;
- remembering preferences and settings;
- analytics and performance measurement;
- fraud prevention and security;
- improving content, navigation, and user experience.
You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality or availability of certain features.
If required by applicable law, we will provide cookie consent mechanisms or notices.
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9. ANALYTICS AND THIRD-PARTY TOOLS
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We may use third-party analytics, hosting, embedded content, mapping, email delivery, customer communication, or infrastructure providers.
These providers may process certain information on our behalf in accordance with their own privacy terms and applicable agreements.
We take reasonable steps to use reputable service providers and to require appropriate protections where legally required. However, third-party platforms operate under their own policies and practices, and users should review those policies separately where relevant.
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10. DATA RETENTION
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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- providing services or support;
- maintaining business and financial records;
- resolving disputes;
- enforcing agreements;
- complying with legal, tax, accounting, or regulatory obligations;
- protecting security and preventing abuse.
Retention periods may vary depending on the nature of the information and the applicable legal or operational requirements.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.
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11. DATA SECURITY
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We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Such measures may include:
- access controls;
- system monitoring;
- secure hosting environments;
- reasonable internal restrictions on data access;
- contractual safeguards with service providers.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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12. INTERNATIONAL DATA TRANSFERS
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ViewX may operate internationally, and your information may be transferred to, stored in, or processed in countries other than your own.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will take appropriate safeguards for cross-border transfers, which may include:
- contractual protections;
- adequacy-based transfer mechanisms;
- internal policies and security measures;
- other lawful transfer tools recognized under applicable law.
By using our website or services, you understand that your information may be processed in jurisdictions outside your place of residence, subject to applicable legal requirements.
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13. YOUR PRIVACY RIGHTS
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Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- know whether we process your personal information;
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing activities;
- request portability of certain personal information;
- withdraw consent where processing is based on consent;
- opt out of certain marketing communications.
We may need to verify your identity before responding to a request. We may also deny or limit requests where permitted by law.
To exercise applicable rights, please contact us using the contact details below.
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14. GDPR NOTICE FOR EEA / UK USERS
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If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have rights under applicable data protection laws, including the GDPR or UK GDPR.
These may include the right to:
- access your personal data;
- rectify inaccurate data;
- erase data in certain circumstances;
- restrict processing;
- object to processing based on legitimate interests or direct marketing;
- receive your data in a portable format, where applicable;
- lodge a complaint with a competent data protection authority.
Where required, ViewX will process personal data in accordance with applicable GDPR principles, including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
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15. CALIFORNIA PRIVACY NOTICE
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If you are a California resident, you may have rights under applicable California privacy laws, which may include the right to:
- know what categories of personal information we collect;
- know the sources from which personal information is collected;
- know the purposes for collecting, using, or disclosing personal information;
- request deletion of personal information, subject to legal exceptions;
- request correction of inaccurate personal information;
- receive equal service and pricing even if you exercise your privacy rights, subject to applicable law.
ViewX does not sell personal information and does not share personal information for cross-context behavioral advertising in the sense commonly defined by applicable California law, unless expressly stated otherwise.
California residents may submit privacy requests using the contact information provided below.
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16. MARKETING COMMUNICATIONS
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Where permitted by law, we may send you updates about products, services, events, or company news.
You may opt out of marketing emails at any time by:
- using the unsubscribe link in the email; or
- contacting us directly.
Even if you opt out of marketing communications, we may still send you non-marketing communications, such as support replies, transaction-related messages, or important service notices.
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17. CHILDREN'S PRIVACY
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Our website, products, and services are not directed to children under the age of 13, or the minimum age required by applicable law in the relevant jurisdiction.
We do not knowingly collect personal information from children without appropriate authorization where required by law.
If you believe that a child has provided personal information to us without proper authorization, please contact us. We will take reasonable steps to investigate and, where appropriate, delete the information.
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18. THIRD-PARTY LINKS AND SERVICES
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Our website may contain links to third-party websites, plugins, services, maps, videos, social media pages, crowdfunding platforms, e-commerce tools, or other external resources.
ViewX is not responsible for the privacy, security, or content practices of such third parties. Accessing those services is at your own discretion, and you should review their privacy policies independently.
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19. BUSINESS TRANSFERS
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If ViewX is involved in a merger, acquisition, investment, reorganization, bankruptcy, asset sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
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20. CHANGES TO THIS PRIVACY POLICY
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We may revise this Privacy Policy from time to time to reflect changes in:
- our business;
- our products or services;
- legal or regulatory requirements;
- security practices; or
- website functionality.
The updated version will be posted with a revised "Last Updated" date. Your continued use of the website or services after an update constitutes acknowledgment of the revised policy, to the extent permitted by law.
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21. CONTACT US
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If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
ViewX
Technical Support
Email: tech@viewx3d.com
Customer Support
Email: support@viewx3d.com
Customer Service
Email: service@viewx3d.com
Website
https://www.viewx3d.com
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22. OPTIONAL COMPANY DETAILS
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If desired, you may add your formal company registration details and mailing address below:
Legal Entity:
Nanjing Weijie Technology Co., Ltd.
南京維界科技有限公司
Mailing Address:
Room 401-1, Building 5, No. 169 Xiongfeng Road,
Banqiao Street, Yuhuatai District, Nanjing, China
If this address will be published on the website, please confirm that it is the address you want used for legal and privacy notices.
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END OF POLICY
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